After-hours calls handled
23
▲ AI handled 20 · 3 escalated
Open work orders
41
2 emergency · 9 urgent
Sanitation tickets caught
4
3 disputable today
Leak alerts
1
▲ water spike · 1663 ENY
Live intake queue
View all →☎
Lockout — Apt 3R
1663 East New York Ave · "Locked out, it's 2 a.m."
✆
No heat — Apt 5B
214 Rockaway Pkwy · WhatsApp + 2 photos attached
☎
Leaky faucet — Apt 2A
88 Sutter Ave · non-emergency, filed for 7 a.m. board
▦
Clogged drain — Apt 1F
1663 East New York Ave · via ManageGo portal
Last AI call
2:04 AMTenantHi, I'm locked out of my apartment, 3R. What do I do?
HYPR AgentI've got you — a lockout isn't an emergency we'd wake the super for, but here's exactly what to do tonight, and I'm filing this so the office sees it first thing.
HYPR AgentWork order #4471 filed in Rent Manager · priority Urgent · super notified by text.
✓ Filed to Rent Manager
✓ Super texted
Trained on office protocol
Phone
14
via AI voice agent
WhatsApp
9
photos auto-parsed
ManageGo portal
18
~70% of tenants
Auto-filed to RM
100%
no manual entry
Unified work-order queue — all channels
Sort: priority✆
No heat — Apt 5B · 214 Rockaway Pkwy
"Radiator cold since last night, baby in apartment" · 2 photos
☎
Burst pipe — Basement · 1663 East NY Ave
Water spreading · auto-routed to nearest tech
☎
Lockout — Apt 3R · 1663 East NY Ave
After-hours · tenant given lockout protocol
✆
Broken window latch — Apt 4C · 88 Sutter Ave
WhatsApp · photo confirms
▦
Leaky faucet — Apt 2A · 88 Sutter Ave
Filed for next-morning board
▦
Clogged drain — Apt 1F
ManageGo · standard queue
☎
Light out, hallway — 214 Rockaway Pkwy
Non-emergency · batched
ⓘThe agent is trained on Residents Living's own protocols — lockouts, leaks, no-heat all follow your rules. Non-emergencies never wake the super; they batch for the 7 a.m. board.
⚡
Emergency just landed — burst pipe, 1663 East New York Ave
Closest available tech identified by location · suggested re-route below
Luis M. 0.4 mi away Closest
LM
Luis Martinez
East NY
↳ Burst pipe · 1663 East NY Ave · suggested
Drain clog · Apt 1F · 10:30
Dawit T. 5 stops
DT
Dawit Tesfaye
Brownsville
No heat · Apt 5B · priority
Window latch · Apt 4C · 11:15
Faucet · Apt 2A · 1:00
Marcus B. 3 stops
MB
Marcus Bell
Canarsie
Hallway light · 214 Rockaway · 9:30
Inspection · 88 Sutter · 12:00
ⓘSchedule built from today's work orders, ranked by priority + location. Syncs with Service Fusion (pending API-tier confirmation). Tenants get "before" and "after" notifications automatically so they're home when the tech arrives.
Dispute #SD-0042 · ECB Sanitation Violation
Awaiting human review- Source
- Jack Jaffa alert · pulled automatically
- Property
- 1663 East New York Ave, Brooklyn
- Issued
- May 11, 9:06 AM
- Occurrence time
- 10:16:55 AM (cited)
"I did observe one plastic can uncovered, exposing household waste likely to spill onto the sidewalk."
● Super's upload · pre-violation
Bins covered · sidewalk clear · curbside set-out
✓ Timestamp verified (metadata)
Route: Super D. Reyes
● Camera footage · at occurrence time
REC · CAM-02
Passerby drops item near bin · not present in super's set-out
DSNY pickup: after 12 AM
Set-out allowed: after 8 PM ✓
✓ Recommended: Dispute this ticket
The super set out covered bins on a clean sidewalk at 10:48 PM (within the legal after-8-PM window). Camera footage at the cited 10:16:55 AM occurrence shows a passerby — not the building — created the condition. The property is required to keep the sidewalk clean, not staffed 24/7. Evidence is timestamped and contemporaneous.
ⓘHuman-in-the-loop is mandatory. The AI assembles and recommends — a person approves and submits every dispute. AI can make mistakes; this step protects against false filings.
Buildings on schedule today
15
D. Reyes · 2 PM–2 AM shift
Uploaded & clean
12
inside + outside
Missed
1
field manager alerted
Set-out before 8 PM
1
ticket risk · flagged
Super D. Reyes · today's route (DSNY-driven)
Tue — items + trash pickup1663 East New York Ave
Cleaned · bins out 10:48 PM · within window
✓ Clean
214 Rockaway Pkwy
Inside + outside uploaded
✓ Clean
88 Sutter Ave
Set out 7:32 PM — before 8 PM cutoff · office alerted
⚠ Early
also: 920 Lenox Rd
No upload — super + field manager notified
1540 Pacific St
Scheduled · pending tonight
ⓘRoutes generate from each property's DSNY pickup calendar. Every clean upload becomes timestamped proof on file — so when a ticket arrives, the dispute evidence already exists.
Bills auto-entered
186
into Rent Manager · this month
Manual entry saved
~22h
offshore process replaced
Providers
2
National Grid · DEP
Leak alerts open
1
water · acted
Consumption monitor — anomaly & leak detection
Last 30 days1663 East New York Ave · Water (DEP)
Daily usage up 340% vs baseline — likely ongoing leak
+340%
Alert sent
214 Rockaway Pkwy · Gas (National Grid)
Within normal range
Normal
−4%
88 Sutter Ave · Electric (National Grid)
Within normal range
Normal
+2%
ⓘScrapers pull bills automatically and write to Rent Manager. Reliability depends on login count — a handful of logins on a main account is ideal; hundreds of per-building logins risk provider bot-blocking (to confirm before full rollout).
Late accounts
112
AI working the list
Payment promises captured
68
logged to Rent Manager
Plans set up
19
split schedules
Escalated to human
9
broken promises
Collections — AI front-line, human escalation
One person covers the portfolio$
Apt 3R · 1663 East NY Ave
Promised to pay by the 12th → logged in Rent Manager
$
Apt 5B · 214 Rockaway Pkwy
Plan: $300 (6th) · $500 (15th) · $1,000 (25th)
$
Apt 2A · 88 Sutter Ave
Missed promised date — escalated to human follow-up
ⓘAI doesn't replace human negotiation — it removes the hundreds of routine follow-up calls. Humans step in only when a promise breaks, so one person can stay on top of the whole portfolio.